Privacy Policy

Last updated: 26/11/2023

Our contact details

Name: Full Circle Labs Ltd
Address: Venture X White City, One Ariel Way, London, W12 7SL
E-mail: contact@fullcirclelabs.bio

The type of personal information that we collect

We currently collect and process the following information:

• Billing and shipping address
• Details relating to your purchase (for example, what you’ve ordered)
• Email address
• Name

How we get personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To help us provide our sequencing services to you

We use the information that you have given us in order to:

• Manage your customer account details
• Track purchases
• Invoice you for sequencing services
• Provide results for our sequencing services

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is: Your consent. You are able to remove your consent at any time. You can do this by contacting contact@fullcirclelabs.bio.

How we store your personal information

Your information is securely stored.

We keep your contact and billing details for one calendar year after your last use of the service. We will then dispose of your personal information by permanently erasing your data. We may anonymise other data that we collect, such as submission location, to use this data to optimise our service and monitor turnaround times.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at contact@fullcirclelabs.bio if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@fullcirclelabs.bio.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk